Understanding Our Delivery Terms and Conditions
Shipping Policy
Last Updated: 1 January 2024
Introduction
Auto Care Vadodara, a leader in automotive care and maintenance solutions, is committed to delivering excellence not just in services but also in our Shipping Policy. Designed to cater to the varied needs of our customers, our policy ensures the efficient and reliable delivery of automotive products and spares.
General Shipping Information
Targeted Shipping: Our shipping services are tailored to meet the diverse needs of our customers, adhering to both national and international shipping standards.
Carrier Selection: We partner with reputable carriers experienced in handling automotive components to ensure your items are delivered safely and promptly.
Freight Charges: Shipping fees are calculated based on standard rates, taking into account the weight, volume, and destination of your order.
Order Processing for Our Clients
Order Confirmation: Upon placing an order, you will receive a detailed confirmation including a summary of the items and expected processing times.
Processing Time: Given the diverse range of automotive parts, processing times may vary but typically range from 2-5 business days, depending on the item's complexity and stock availability.
Custom Orders: Orders requiring specific customizations may experience longer processing times, which will be clearly communicated during the ordering process.
Shipping and Delivery
Delivery Schedules: We strive to adhere to the delivery schedules agreed upon at the time of order placement, understanding the importance of timely delivery in automotive maintenance and repair.
Bulk Shipments: For large or bulk orders, special arrangements are made, with detailed coordination regarding delivery times and logistics.
Expedited Shipping: Expedited shipping options are available to meet urgent requirements.
Tracking and Receiving
Tracking Information: We provide comprehensive tracking details for all shipments, enabling you to plan for the arrival of your order.
Receiving Shipments: We advise ensuring the appropriate personnel and equipment are available for receiving, especially for larger or heavier automotive parts.
Customs, Duties, and International Shipments
Customs Handling: Assistance with customs clearance is provided for international shipments, taking into account the specifics of automotive parts.
Duties and Taxes: Clients are responsible for all applicable duties, taxes, and customs fees for international orders.
Shipping Issues and Resolutions
Address Verification: Accurate shipping addresses are essential to prevent delays or misdeliveries.
Damaged Goods: If you receive damaged goods, report the issue within 48 hours with supporting evidence for a swift resolution.
Return and Exchange Policy
Automotive Returns: We have a specific return policy for automotive orders, considering the nature of our products and the operational requirements of our clients.
Changes and Updates to Shipping Policy
Regular Updates: We periodically update our Shipping Policy to reflect changes in our shipping practices and industry standards.
Contact for Shipping Inquiries
For any shipping-related questions or clarifications, please contact us at:
Auto Care Vadodara
Contact 1: +91 93280 00011
Contact 2: +91 98980 36663
Auto Care
81/7, Makarpura GIDC
Near Gopinathji Honda
Vadodara - 390 010
Gujarat, India
GSTIN: 24AHAPP2197A1ZQ
